Terms & Conditions

Terms and Conditions of Use

Welcome to our website www.rucoline.com (the "Website"). These Conditions of Use govern access to and use of www.rucoline.com. The access to and use of this website as well as the purchase of products on www.rucoline.com are based on the assumption that you have read, understood and accepted these Conditions of Use. This Website is managed and maintained by The Level S.r.l. ("Provider"), with registered offices in Italy at Piazza Arcole 4, 20143, Milan, VAT number 07234250962, REA MI - 1945372.

If you need assistance, visit our Customer Service area, where you will find information on orders, shipping, refunds and returns of products purchased on www.rucoline.com, a registration form, tips and other general information on the services provided by www.rucoline.com. You can contact us by email at: customerservice@rucoline.com.

For any other legal information, visit the Conditions of Sale, Returns Policy and Privacy Policy sections on www.rucoline.com. The Provider may amend or simply update all or part of these Conditions of Use. Any amendment or update of the Conditions of Use shall be posted for our users on the Home Page of www.rucoline.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Conditions of Use. If you do not agree to all or part of the www.rucoline.com´s Conditions of Use, please do not use our website.

The access to and use of www.rucoline.com, including display of web pages, communication with the Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be solely liable for your use of www.rucoline.com and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that are not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence. In particular, you will be solely liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

Lastly, as all materials will be downloaded or otherwise obtained by using the service at the user's choice and risk, any damage to computer systems or loss of data caused by the download operators shall be exclusively at the user's liability, and cannot be attributed to the Provider. The Provider denies all liability for any damage resulting from the inaccessibility of the services on the site or any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, network, provider, telephone or connection issues, unauthorized access, alteration of data, or faulty and/or defective functioning of the electronic equipment belonging to the user.

The user is responsible for correctly storing and using their personal details, including the credentials allowing access to the services, in addition to any damage caused by the Provider or third parties following the incorrect use, loss or removal of said information.

1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access www.rucoline.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.rucoline.com collects and uses your personal data.

2. Intellectual Property Rights

All content included on www.rucoline.com, such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos, and any other material published in any format on www.rucoline.com, including menus, web pages, graphics, colors, screens, fonts and web design, diagrams, layouts, methods, processes, functions and software that are part of www.rucoline.com (collectively, the “Contents”), are protected by copyright and all other intellectual property rights by Rucoline S.p.A. Società Unipersonale, an Italian company with registered offices in Mugnano (PG), Via Rapallo 32 - 06132, Italy - and/or the Provider and other rights owners. You may not reproduce in any form, in whole or in part, www.rucoline.com and/or its Contents without the express written consent of Rucoline S.p.A. Società Unipersonale and the Provider.

Rucoline S.p.A. Società Unipersonale and/or the Provider have the exclusive right to authorize or prohibit any direct or indirect, temporary or permanent reproduction of www.rucoline.com and its Contents in any way or form.

Regarding the use of www.rucoline.com, you are solely authorized to view the Website and its Contents. You are also authorized to perform all temporary reproductions, without any personal financial gain, considered transitory or accessory, an integral and essential part of viewing www.rucoline.com and its Contents, and all other navigation of the website performed exclusively for legitimate use of www.rucoline.com and its contents. You are not authorized to reproduce all or part of www.rucoline.com and its Contents in any form. Any reproduction must be authorized on a case-by-case basis by the Provider and/or Rucoline S.p.A. Società Unipersonale, or by the authors of the individual works contained in the Website if necessary. These reproductions must, in any case, be performed for legal purposes and in compliance with the copyright and other intellectual property rights of the provider and the authors of the individual works contained on the Website. The authors of individual works published on www.rucoline.com have, at all times, the right to claim the ownership of their works and to oppose any deformation, alteration or other modification to them, including any damage caused to the works, to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on www.rucoline.com or who have collaborated with www.rucoline.com to create new expressive and artistic forms destined for publication, even if not exclusively on the Website, or which are an integral part of it. Furthermore, you are in no case authorized to use, in any way or form, the Contents of the Website and each individual work protected by copyright and other intellectual property rights. For example, you may not alter or modify in any way the Contents and works protected without the consent of Rucoline S.p.A. Società Unipersonale, the Provider and, where necessary, the individual authors of works published on www.rucoline.com.

3. Links to Other Web Sites

www.rucoline.com may contain hypertext links ("links") to other websites which are in no way connected to www.rucoline.com. The Provider does not control or monitor these third party websites or their contents, and shall not be held liable for their contents and/or for the rules adopted by them regarding, but not limited to, your privacy and the processing of your personal data when you are visiting those websites. Please, therefore, pay attention when you access these websites through the links provided on www.rucoline.com and read their Conditions of use and their privacy policies carefully. In fact, www.rucoline.com's Conditions of Use and Privacy Policy do not apply to the websites of third parties not managed by the Provider. www.rucoline.com provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When offering links to other websites, the Provider does not recommend that its users access these websites or provide any guarantees as to the contents, services and products supplied and sold to users on them.

4. Links to www.rucoline.com

If you are interested in linking to the home page or other pages on www.rucoline.com, please contact the Provider at the following e-mail address: customerservice@rucoline.com. We ask that you contact us in order to request our consent to www.rucoline.com. The activation of links is granted on request free of charge and non-exclusively by the Provider. The Provider is entitled to object to the activation of links to its website in the event that the applicant who intends to activate links to www.rucoline.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to www.rucoline.com or to use unauthorized meta-tags without the Provider's consent.

5. Content Disclaimer

The Provider has taken every measure possible to avoid publishing contents on the website that describe or represent scenes or situations of physical or psychological violence that, according to the sensitivity of www.rucoline.com users, could be seen as offensive to civil beliefs, human rights and dignity in all its forms and expressions. The Provider does not warrant that the contents of the website are appropriate or lawful in other countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this website. If you choose to access it nonetheless, we inform you that your use of the services provided by www.rucoline.com is at your own exclusive and personal responsibility.

The Provider has also taken every precaution necessary to ensure users that the Contents of www.rucoline.com are accurate and do not contain incorrect or outdated information on their date of publication on the website and, as far as possible, afterwards. Nonetheless, the Provider does not accept any liability to users for the accuracy or completeness of contents published on www.rucoline.com, without prejudice to their liability for negligence or willful misconduct and other legal liability. Moreover, the Provider cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the internet. In the event of any problem in using our website, please contact our Customer Service or write to the following e-mail address: customerservice@rucoline.com. A Provider representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. In the same way, we also recommend you contact your internet services provider or check that each device for internet connection and access to web content is correctly activated, including your internet browser. Although the Provider will do everything possible to ensure continuous access to their website, the dynamic nature of the internet and its contents may not allow www.rucoline.com to operate without any suspensions, interruptions or discontinuity due to updating the website. The Provider has adopted adequate technical and organizational security measures to protect services on www.rucoline.com, the integrity of data and electronic communications in order to prevent unauthorized use of or access to data, and prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of www.rucoline.com, and to avoid unauthorized or unlawful access to such data and information.

6. Our Business Policy

The Provider has a set business policy, and our mission consists of selling products through our services and website exclusively to "consumers", intended as any natural person acting on www.rucoline.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.rucoline.com. If you continue to use the site, the Provider may refuse to accept purchase orders from persons other than consumers or any other purchase order which does not comply with the Conditions of Sale and these Conditions of Use.

7. Applicable legislation

These Conditions of Use are governed by Italian law.

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Conditions of Sale

The following Conditions of Sale govern the offer and sale together with the Conditions of Use, Returns Policy and Privacy Policy of products on www.rucoline.com. Products purchased on www.rucoline.com are sold directly by The Level S.r.l. (the "Vendor"), with registered offices in Italy at Piazza Arcole 4, 20143, Milan, VAT number 07234250962.

Please contact our Customer Services for any further information, where you will find information on orders and shipping, refunds and returns of products purchased on www.rucoline.com. Remember that you can always contact the Seller at the following email address: customerservice@rucoline.com.

For any other legal information, go to the sections: Conditions of Use, Returns Policy and Privacy Policy.

1. Our Business Policy

1.1 The Vendor offers products for sale on www.rucoline.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting on www.rucoline.com for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.rucoline.com.

1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 These Conditions of Sale govern the offer, transmission and acceptance of purchase orders relating to products on www.rucoline.com between the users of www.rucoline.com and the Vendor.

1.5 The Conditions of Sale do not govern the supply of services or the sale of products performed by third parties that are on www.rucoline.com through links, banners or other hypertext links. Before submitting orders and purchasing products and services from third parties, we recommend that you verify their Conditions of sale; the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.rucoline.com and third parties.

2. How to place an order with the Vendor

2.1 To place an order for the purchase of one or more products on www.rucoline.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a summary of these Conditions of Sale and the Returns Policy, information on the main characteristics of each product ordered and the corresponding unit price (including all applicable fees and taxes), the type of payment methods that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the Conditions for returning purchased products.

2.3 The order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Returns Policy, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the My Account area.

2.6 After your order form has been submitted, the Vendor will process your order.

2.7 The Vendor may refuse to process purchases if there are no sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the order has not been placed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.rucoline.com are no longer available at the time you last accessed the website or submitted your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has already been paid, the Vendor will refund the amount paid for those items.

2.8 By submitting an order form online, you unconditionally accept and undertake to observe the provisions of these Conditions of Sale. Should you not agree with certain provisions of these Conditions of Sale, please do not submit your order form for the purchase of products on www.rucoline.com.

2.9 By submitting an order form, you agree and accept these Conditions of Sale as well as further conditions contained on www.rucoline.com, even through links, including the Conditions of use and Privacy Policy of www.rucoline.com.

2.10 Upon submission of an order form, the Vendor shall send you a purchase order receipt by email, containing a summary of the information related to the order form (Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3. Guarantees and Product Price Indication

3.1 www.rucoline.com only offers products bearing the "Rucoline" brand purchased directly by the Vendor from Rucoline S.p.A. Società Unipersonale - with registered offices in Mugnano (PG), Via Rapallo, 32 - 06132 Italy - and/or their authorised manufacturers.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on www.rucoline.com on each product page. The images and colors of products offered for sale on www.rucoline.com may not exactly correspond to the real products, due to the Internet browser or monitor used.

3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.

3.5 Orders received from countries other than those selected for shipping or to addresses to which the Vendor cannot ship cannot be accepted.

3.6 All products sold by www.rucoline.com come with an identification tag attached with a disposable seal. Please do not remove the tag and seal, which are an integral part of the purchased products.

3.7 If you exercise your right to return the products, the Vendor may refuse to accept products that are damaged, without the tag or which have been altered in their main characteristics or quality.

4. Payment

4.1 Payment of the product prices and the relative costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 If you choose to pay by credit card, all financial information (credit/debit card number, expiry date, etc.) are forwarded toan external payment service provider (PSP) which, thanks to a DigiCert SSL SHA2 256 bit encryption protocol, guarantees the security of online transactions. Your financial information will never be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud on www.rucoline.com to the police. The price for the purchase of products and the costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Shipping and delivery of the products

For information on specific product shipping and delivery procedures, access the Customer Service area. Please read these sections carefully. The information provided forms an integral part of these Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Service

Please click here to contact our Customer Service for any further information. For further clarifications, access the Customer Service area.

7. Right to withdraw

7.1 You can cancel the contract with the Vendor, without any penalty and without providing a reason, up to fifteen (15) working days from the date of receiving the products purchased on www.rucoline.com. It is not possible to return an item in exchange for another.

7.2 For details on how to cancel the contract, please refer to the Returns policy section. Please read these sections carefully. The information provided forms an integral part of these Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

8. Privacy

8.1 You will find information on how we process your personal data by reading the Privacy Policy.

8.2 You are advised to read, if you haven't already done so, our Conditions of Use which contain important information on how we process the personal data of our users and on the security systems we use.

8.3 For further information on our Privacy Policy you can contact us at: customerservice@rucoline.com or at Vendor's registered offices located in Piazza Arcole 4, 20143, Milan, Italy.

9. Applicable legislation

These Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.

10. Amendments and updates

The Conditions of Sale may be amended from time to time due to new laws and regulations or for other reasons. The new Conditions of Sale shall be effective as of the date of publication on www.rucoline.com.

11. Information on the company

The Level S.r.l.
Piazza Arcole 4 – 20143 Milan, ITALY.
VAT no: 07234250962

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DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS ("T&C")

The Vendor uses DHL service for delivery to Russian Federation. Please carefully read Terms and Conditions of this company below.

These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

1. Terms used herein

Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.

Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.

Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.

Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery.

Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.

2. T&C Subject Matter

2.1 These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (“Agreement”).

2.2 Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.

2.3 Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclose of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.

3. DHL Express Network Terms and Conditions of Carriage

3.1 The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:
Deliveries and Undeliverables: Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper.
Inspection: DHL has the right to open and inspect Shipments without notice.
DHL’s Liability: DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. DHL’s liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed:
- an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or
- an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road.
Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.
Time Limits for Claims: All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.
Delayed Shipments and Money-Back Guarantee: DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service.
Circumstances Beyond DHL’s Control: DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; “Force Majeure”, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.
International Conventions: If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL’s liability for shipment loss or damage.
Routing: Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.
Governing Law: Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

3.2 Full text of the DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.

4. Customs Operations Terms & Conditions

4.1. Customs Broker:
4.1.1 may performs customs declaration of Express Shipments;
4.1.2. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
4.1.3. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.

4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request.
All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.

4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost.

4.4. The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

5. Liability of the Parties

5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.

5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.

5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

6. Service Fees and Payment for Customs Operations

6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.

6.2. The Consignee must pay for the Customs Broker’s services.

6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.

7. General Provisions

7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

For DHL Terms and Conditions in Russian click here.