Services will be available from Monday to Friday 10am - 7pm (GMT+1)firstname.lastname@example.org
1. SHIPPING METHODS AND COSTS
We deliver to all countries around the world and offer different shipping options to meet your needs.
During sales period, deliveries may take 2 or 3 business days longer than usual.
We aim to dispatch all orders within 24 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
We ship both Standard (delivery 3-4 working days) and Express (1-2 working days).
Here are the Standard shipping options offered:
|Italy||€ 8.00||1-2 Working Days|
|United Kingdom||£ 11.00||3-4 Working Days|
|United States of America||USD 20.00||3-5 Working Days|
|Switzerland||€ 15.00||3-4 Working Days|
|Europe Standard 1*||€ 12.00||3-4 Working Days|
|Europe Standard 2*||€ 16.00||5-6 Working Days|
|Europe Standard 3*||€ 16.00||5-6 Working Days|
|International Standard 1*||€ 25.00||3-5 Working Days|
|International Standard 2*||€ 35.00||3-5 Working Days|
|Canada||USD 20.00||3-5 Working Days|
|Australia||€ 25.00||3-5 Working Days|
|Norway||€ 15.00||3-5 Working Days|
|Liechtenstein||€ 15.00||4-6 Working Days|
|South Korea||€ 25.00||3-5 Working Days|
|China||¥ 195.00||3-5 Working Days|
|China - Hong Kong||HKD 220.00||3-5 Working Days|
|New Zealand||USD 25.00||3-5 Working Days|
*=See list below
|Europe Standard 1:|
|Europe Standard 2:|
|Europe Standard 3:|
|International Standard 1*:|
|Mexico||China - Taiwan||India||Singapore|
|International Standard 2*:|
Here are the Express shipping options offered:
|Italy||€ 15.00||Next Working Day|
|United Kingdom||£ 18.00||1-2 Working Days|
|Switzerland||CHF 28.00||3-5 Working Days|
|United States of America||USD 25.00||2-3 Working Days|
|Europe Express 1*:||€ 25.00||1-2 Working Days|
|Europe Express 2*:||€ 25.00||2-3 Working Days|
|International 1*:||€ 30.00||2-4 Working Days|
|International 2*:||€ 55.00||2-3 Working Days|
|Russian Federation||€ 55.00||6-9 Working Days|
|Rest of the world||€ 55.00||2-3 Working Days|
|China - Hong Kong||HKD 485.00||3-4 Working Days|
|China||CNY 430.00||3-5 Working Days|
|Canada||USD 40.00||3-4 Working Days|
|Australia||€ 45.00||3-4 Working Days|
|South Korea||€ 35.00||2-3 Working Days|
|China||¥ 430.00||3-4 Working Days|
|New Zealand||USD 55.00||3-4 Working Days|
*=See list below
|Europe Express 1:|
|Europe Express 2:|
|Albania||Bosnia and Herzegovina||Georgia||Gibraltar|
|Bahrain||Brunei||United Arab Emirates||China - Taiwan|
2. DELIVERIES WITH CASH ON DELIVERY
Orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded. Total Order Limits:
Italy: € 3,000
Belgium: € 3,000
Spain: € 2,499
Greece: € 1,500
Portugal: € 1,000
France: € 750
Sweden: 3,000 SEK
3. DELIVERIES TO RUSSIAN FEDERATION
Due to customs policies, some Russian regions may have order amount limitations on shipments from abroad.
- Restrictions are not applicable for Moscow, Moscow region cities, St. Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities;
- For cities like Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol, Sochi, the value of goods purchased can't exceed 1000 euros per month;
- For certain smaller cities, the limit is 200 euros per order.
If you are not sure whether your city is under restrictions, our Customer Service team will be happy to inform you.
4. SAN MARINO AND VATICAN CITY
Available shipping options are the same as in Italy.
5. SHIPMENTS TO GAZA
All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.
6. IMPORTANT DELIVERY INFORMATION
We recommend that you consider the following information:
All orders require a signature upon receipt,
We are unable to redirect orders once items have been shipped, so please ensure there is someone who can sign for your order at the specified shipping address,
We are unable to deliver to P.O. Boxes or use General Delivery,
If our courier does not find anyone at the indicated address, they will try to deliver the package two more times, leaving a card with instructions on each occasion.
8. FIRST TIME ORDERS
For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
10. TRACKING YOUR ORDER
You can check the current status of your shipment by signing into your account and visiting the 'Orders' section.
11. TAXES AND DUTIES
To ensure that the most accurate pricing and delivery costs are displayed while browsing our site, we recommend you to select your country from the list of shipping destinations.
Local VAT will be applied for all EU destinations and the UK.
Most non-EU countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are shipped to on a DDP (Delivery Duty Paid) basis:
If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as EU/UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs upon arrival.
As we are unable to advise on the amount this may be, we invite our customers to verify local taxes and duties before placing an order. Our Online Store ships worldwide and the shipping costs are already included in the final amount of your order. However, as international courier for your order may present you with a separate invoice from local authorities for duties owed.
Please note that Russian Federation is a DDU destination. You can find information about Russian Federation custom duties on the Russian Federal Customs Service official website.